Nirav Kamtekar

About Nirav Kamtekar

An accomplished professional with more than 16 years of experience in IT Service Management, IT Operations Management and Application Maintenance & Support• Worked and interacted with the teams from EMEA, Asia Pac, USA, China, Singapore & Londo• Competent in maintaining network & systems by managing the product & capability roadmaps, establishing maintenance procedures and working with systems administrators and other engineers to perform regular network maintenance.• Adroit in performing activities related to security, system administration and customer support regarding systems & software up-gradation.• Working exposure on IT technologies like Service Provider Environment, Network Management & 3G, LTE and IMS (IP Multimedia Subsystem) technologies, monitoring VoIP protocols like SIP, RTP, Diameter using Netscout’s Voice Solution• Excellency in working on Routing Protocols, Firewalls, Intrusion Prevention System and Intrusion Detections System• Adaptability in Deploying Net Scout Network Management solutions using genius One, nGenius One(Performance Manager)for Net flow, nGeniusInfinistreams (19xx, 29xx, 45xxD, 69xxC, 79xxC models), nGenius Flow Collectors, nGenius 3900 Packet flow switch and nGenius Subscriber Intelligence• Success track records in completion of the projects related to software upgrades, configuration changes & management, hardware migration by maintaining data, installing critical patches performing Raid Management & Daily Health Checks, integrating Net Scout Alarms with Net Cool and configuring Alarm• Proven expertise in deployment, implementation, technical support, operations & maintenance of Network Management Systems across various locations in EMEA and Asia Pac• Dexterous in delivering network maintenance support to international clients in USA, China, Singapore & London and responding to outages during off-hour software deployments within established Service Level Agreements (SLAs)

Experience

1. Senior Manager Customer Success

   NETSCOUT

   Jul 2022 — Present · Pune, IN

Education

• COET Bhambhori Jalgaon

  • Diploma in Electronics and Telecommunication Engineering

  1997 — 2001

Skills

• Netscout
• Application Performance Management
• Sniffer
• Perfomance Management
• Cisco
• Service Providers
• Snmp
• Cisco Technologies
• Juniper
• Network Architecture
• Performance Management
• Routing
• Pre-Sales
• Virtualization
• Security
• Wan
• Network Security
• Tcp/Ip
• Telecommunications
• Internet Protocol Suite (Tcp/Ip)
• IT Project Management
• Security Management
• Incident Management
• System Support & Troubleshooting
• Service Requesy Management
• Process Improvement
• Itil
• Bcp & Dr
• Sla Compliance
• Configuration Management
• Requirement Analysis
• Team Management
• • Sla Compliance
• • Quality Assurances
• • Change Management
• • Incident Management
• • Requirement Analysis
• • Security Management
• • Process Improvement
• • Escalation Management