Nirav Joshi

About Nirav Joshi

I\'m an accomplished and certified IT professional with 18 years of experience as a Technical Manager. Accomplished and certified IT professional with 18 years of experience, currently serving as a Technical Account Manager on AWS, focusing on Generative AI (GenAI) and AI-based solutions in the AWS Cloud. Accomplished cloud and AI/ML solutions leader with extensive experience enabling large enterprise and GSI customers on their AI-driven software development journey. Proven expertise in driving adoption of next-generation developer tools (Amazon Q Developer)Adept at resolving technical challenges, influencing product roadmaps, and delivering measurable improvements in developer productivity and software delivery efficiency.Skilled in cloud architecture design, continuous integration (CI), continuous delivery (CD), business development, and application performance tuning, with a focus on deploying innovative AI solutions. Exceptional conflict resolution abilities and effective communication. Known for strong project, product management, and pre-sales skills.Demonstrated an exceptional track record in professional services, achieving consistent 5/5 CSAT scores over five consecutive years, reflecting an unwavering commitment to customer satisfaction and delivering cutting-edge solutions. A results-oriented professional, committed to driving innovation and achieving exceptional outcomes through the implementation of advanced AI technologies.

Experience

1. Technical Account Manager

   Amazon Web Services (AWS)

   Sep 2024 — Present · Bengaluru, IN

   Lead the AI/ML adoption journey for Global System Integrator (GSI) customers in India, focusing on cloud migration and the integration of Amazon Q Developer, an advanced AI-powered code assistant.• Drive developer and business head engagement to accelerate adoption of Amazon Q Developer, conducting enablement sessions, technical workshops, and executive briefings to articulate the value of AI in the software development lifecycle.• Provide hands-on support to development teams, troubleshooting integration challenges, resolving technical blockers, and gathering actionable feedback to inform product enhancements.• Collaborate closely with AWS product teams, acting as the voice of the customer to shape the roadmap and prioritize features that maximize developer productivity and business impact.• Designed and implemented a telemetry application for Amazon Q Developer, enabling customers to analyze tool usage patterns, identify widely used functionalities, and optimize developer interactions for improved ROI.• Regularly deliver technical presentations, best practices, and proof-of-concept demonstrations to showcase the transformative impact of AI-powered developer tools on code quality, efficiency, and cost optimization.• Advocated, designed, and delivered multiple code migration workshops and immersion days for customer teams, achieving a 4.9/5.0 CSAT score for both content and instructor quality• Provided expert guidance to customers upgrading applications from Java 8 to Java 11 and Java 17, as well as Python version upgrades, ensuring smooth transitions and minimal disruption to business operations• Collaborated with unique customers on mainframe codebase modernization, leveraging AWS Blue Agent runtime and integrating Amazon Q Developer to automate and accelerate the migration to Java.• Technical Guidance and Support: Provide technical expertise and guidance to customers on AWS services, architectures, and best practices.

Education

• Hemchandracharya North Gujarat University

  BE IT, Information Technology (RDBMS)

  2002 — 2006

• U V Patel Engineering College

  Bachelor of IT, Information Technology

  2004 — 2007

Skills

• Linux Kvm
• Vmware
• Hadoop
• Openstack
• Devops
• Microsoft Technologies
• Iis
• Databases
• Cassandra
• Flask
• Docker
• IT Service Management
• Nosql
• Opencv
• Python
• Migration Projects
• Itil
• Hp
• Solution Architecture
• Kubernetes
• Virtualization
• Splunk
• Mysql
• Oracle
• Requirements Analysis
• Cloud Computing
• Pdw
• Mongodb
• Microsoft Products
• Softlayer Cloud
• High Availability
• Sharepoint
• Elk
• Sql Azure
• Consulting
• Django
• Microsoft Sql Server
• Sql
• Scala
• Tableau