Nirav Gardharia
Unified Communication Implementation - Lead @TELUS
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WORK HISTORY
Unified Communication Implementation - Lead @TELUS
Toronto, ON, CA
Led process improvement and automation initiatives to improve provisioning efficiency and customer experience.• Coordinated end-to-end delivery for Hosted PBX and SIP Trunk implementations, partnering with field technicians and internal stakeholders to reduce turnaround time.• Gathered frontline requirements and collaborated with developers to improve workflows and reduce manual effort.• Defined and tracked KPIs to drive productivity, quality, and customer satisfaction.• Coached and mentored junior team members; provided day-to-day team leadership.• Prepared technical escalation summaries with business and customer impact to support fast decisions and resolution.• Maintained communication across distributed teams and ensured smooth handoffs between implementation and support.
EDUCATION
Birla Vishwakarma Engineering College
Bachelor's degree
Fleming College
Post Graduate Diploma
SKILLS
ABOUT NIRAV GARDHARIA
Strategic Leader | Operations & Project Management | Driving Efficiency through TechnologyWith over 9 years of experience in Unified Communications and Cloud technologies, I have evolved from a hands-on technical specialist into a results-driven leader focused on operational excellence. My career is defined by a simple goal: improving the \"how\" behind the work to deliver better results for clients and teams.Currently, as an Implementation Lead at Telus, I bridge the gap between technical execution and strategic operations. I specialize in identifying frontline pain points and translating them into process automation and workflow enhancements that reduce manual effort. My approach combines rigorous project delivery with a focus on KPIs, ensuring we balance service quality with cost-effective delivery.Core Competencies: Operational Strategy: Streamlining execution to reduce implementation turnaround times.Project Leadership: Managing end-to-end delivery for complex Hosted PBX and SIP Trunk implementations.Team Development: Mentoring junior members and fostering a culture of continuous improvement.With my PMP and AWS Certified Solutions Architect, I am looking to leverage my mix of technical acumen and leadership skills in an Operations Management or Senior Project Manager role.
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