Nirankar Trivedi

About Nirankar Trivedi

Dynamic leader with over 24 years of experience in Quality Management, Operations, Change & Project Management across Banking, Telecom, and Healthcare sectors. Specialized in Consumer and Commercial Banking Operations, with deep expertise in consumer and wholesale loan-servicing management. Proven ability to lead global, cross-functional teams, drive regulatory compliance, and deliver operational excellence.• Leadership in Operations & Quality Management: Demonstrated abilities in leading, guiding and mentoring high-performance and multi-cultural, geographically scattered teams(s).• Results-Oriented Approach: Dedicated to translating business objectives into actionable quality metrics and training interventions, driving tangible outcomes and contributing to organizational success.• Domain Expertise: Possess extensive expertise in various domains including Banking & Insurance, and Tech Support, validating a versatile skill set adaptable to diverse Banking segments.• Technology-driven Optimization: Proven track record of leveraging technology and automation tools to optimize processes, enhance efficiency, and elevate the quality-of-service delivery, demonstrating a commitment to continuous improvement and innovation.• Effective Communication and Stakeholder Engagement: Proven ability to analyze trends, communicate effectively with stakeholders, and deliver impactful solutions for business growth and success.• Visionary Architect of Quality Frameworks: Known for visionary design and implementation of quality frameworks, ensuring adherence to industry standards and regulatory requirements, thereby fostering a culture of quality excellence.• Proficient in Implementing Quality Management Systems: Excel in implementing Quality Management Systems to optimize processes and drive compliance initiatives, leading to enhanced operational efficiency and business excellence.

Experience

1. Delivery Leader

   Bank of America

   Jan 2021 — Present

   Directly Managing Business Operations across three locations in India, ensuring operational efficiency and adherence to standards; facilitating effective supervision and leadership.• Facilitated senior & mid-level leader development global programs across locations.• Liaison and partner with Onshore and India leaders to drive and execute the business strategy.• Directed end-to-end Commercial Credit and Lending Operations, including underwriting, credit analysis, loan processing, servicing, and portfolio monitoring.• Partnered with front-line relationship managers, credit officers, and risk teams to streamline credit workflows and reduce turnaround time.• Designed and implemented communication routines, rewards & recognition programs, and change management systems for internal and external customers.• Implemented standardized credit review processes and operational controls to mitigate risk and enhance decision quality.• Translated business drivers into performance requirements and designed interventions to achieve desired outcomes.• Drove continuous improvement programs, focusing on automation and RPA deployment opportunities.• Strengthened quality management processes/framework and ensured compliance with audit requirements.• Collaborated with Tech and Ops to manage expectations and engagements effectively as per designed overall Change frameworks.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  PGDBA, Finance and Insurance

  2005 — 2007

• Cybersecurity

  Master Black Belt, Six Sigma

  2010 — 2011

Skills

• Six Sigma
• Operational Excellence
• Leadership
• Analysis
• Team Management
• Outsourcing
• Call Centers
• Risk Assessment
• Service Delivery
• Auditing
• Management
• Root Cause Analysis
• Mis
• Quality Assurance