Niranjan Gadiraju

About Niranjan Gadiraju

High performing, result-driven Services Leader with an excellent blend of Attitude, Talent with trustworthy Leadership qualities. Proven track record of delivering tangible business results out of box thought process during critical transformation. Expertise in playing diversified Leadership roles – Service Design, Service Transition, Service Delivery, Service Operations and Continual Improvement. Ability to handle critical communication at various levels. Taking appropriate decisions at right time, assessing the associated risks and mitigating are my added skills. Consistent track record on building collaborative skills with globally dispersed teams and in managing tactical and strategic high impact programs. Have grown and managed high performing teams at various levels of maturity – startup to mid maturity to seasoned teams. Entrepreneurial approach to Business Management with long and short-term strategy planning, Project/Program management and remote services across various industries like Product, Cloud & Managed Services, Banking, and Manufacturing. Proven track record in setting up Offshore Support centers, Center of Excellence, and 24*7 Technical support & NOC operations. Effective cost management with analytical & creative approach Strong people manager and a team player with track record of mobilizing highly talented resources, hiring, trainings, increasing staff engagement scores & efficiency of the teams As Global Director for Cloud & Managed Service I am responsible for end-to-end delivery of the 175+ clients globally worth $300M revenue. I play a key role in managing the P&L, renewals & Cost initiatives. 400 plus engineers across all products, support functions & levels of Service delivery, Customer Success & Account management report into my organization. Project management, Transition & Solution Implementation teams work closely during new onboarding Specialties: • Global Remote Operations, Transitions • Cloud & Managed Services • Setting up of large NOC & GOC Operations • Program Management, Vendor Management • Customer satisfaction and Escalation Management • Process Improvement & Technical Operations • Quality, Capability and Performance Improvement • Maximize Employee Engagement • Network & IT Technical back ground.

Experience

1. Director Cloud & Managed Services

   Avaya

   Apr 2020 — Present · Hyderabad, IN

   I am responsible for end-to-end delivery of the 175+ clients globally. With a span of managing 350 plus engineers across all flavors & levels of Service delivery, As part of the Global leadership play a key role in Customer Success & Account management while working closely with Service Transition & Management Teams. In this this role I cut across various vital roles of balancing cost & overall revenue initiatives

Education

• Indian Institute of Management, Lucknow

  Executive Management Program , Business Administration and Management, General

• Osmania University

  BSc, Computer Science

  1995 — 1998

• DZMHS

  Board of Secondary School, Board of Secondary School