Niranjan Dhinda
Microsoft Azure Certified(AZ-104, AZ-900) |Google Cloud| SC-900 | Windows Server, Active Directory & O365 |Google Workspace Admin| SCCM, Intune,Okta & Hexnode| Network Security-Firewall, VPN, Symantec, Sophos
- Role
- Information Technology Support Specialist at Egnyte
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Niranjan Dhinda
As an experienced IT professional with 8 years of experience in the IT infrastructure and service industry, I have gained extensive knowledge in Windows Server, Linux OS, Active Directory, Google Workspace, Azure Cloud,Okta, O365 and Azure Active Directory. I also have experience in network switching, routing, and security, and am knowledgeable in Symantec and Sophos security as well as firewall management.Additionally, I have experience in Okta identity management tool, and device management software like SCCM, Jamf, and Hexnode. My expertise in Windows PowerShell scripting has allowed me to automate various tasks and improve operational efficiency.I am certified in AZ-900, AZ-104, and SC-900, and have experience in team management. My understanding of ITIL and ITSM methodologies has enabled me to streamline processes and improve service delivery. I am familiar with ticketing tools such as Remedy, Service Now, and Freshdesk.As a dedicated IT professional, I am passionate about providing high-quality IT services and solutions that meet business needs. My strong problem-solving skills have enabled me to troubleshoot complex issues and find innovative solutions. I am always eager to learn new technologies and stay up-to-date with the latest industry trends.If you are looking for an IT professional who is reliable, detail-oriented, and committed to providing exceptional service, please don\'t hesitate to contact me.
Experience
Information Technology Support Specialist
Feb 2024 — Present · Mumbai, IN
Administer and support Okta for SSO, MFA, and user lifecycle management across multiple SaaS applications- Manage Google Workspace and Microsoft 365 environments including user provisioning, licensing, security policies, and access reviews- Support SaaS platform configurations and assist in automation initiatives using PowerShell, Python, and APIs- Partner closely with security and compliance teams to maintain strong security posture and audit readiness- Monitor service health via vendor dashboards, respond to alerts, and coordinate with vendors during service incidents- Act as Tier 2 escalation point for complex identity, SaaS, and endpoint-related issues- Create operational documentation, runbooks, and user-facing guides to improve support efficiency and self-service.
Education
Fakir Mohan University, Balasore
Bachelor's degree, Science
2011 — 2015
K.C. High School
High School Diploma
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