Niranjan Rajpurkar

About Niranjan Rajpurkar

Operations and Service Delivery Leader with over 20 years of experience driving seamless service transitions, optimizing global delivery operations, and building high-performing teams across complex IT environments. Known for consistently delivering on SLAs, enhancing customer satisfaction, and implementing continuous service improvements.I specialize in stakeholder engagement, offshore transition, and end-to-end service lifecycle management. My approach is structured, people-focused, and outcomes-driven—balancing technical delivery with strategic foresight.Currently leading operations at Atos, I’ve managed multi-regional teams and service frameworks across Europe and APAC, ensuring business continuity, service excellence, and operational scalability.Core Competencies: Global Service Delivery Stakeholder Engagement SLA/KPI Management Offshore Transition & Knowledge Transfer People Development & Grooming ITIL-based Service Management Customer Reporting & GovernanceLet’s connect if you’re looking for a dependable, experienced leader to elevate operational performance and customer experience.

Experience

1. Service Delivery Manager, Cyber Security

   Atos

   Jan 2026 — Present · Mumbai, IN

   Service DeliverySavingsOn-Time Delivery of ServicesSLA/KPI managementSkill DevelopementInvoice Tracking

Education

• University of Mumbai

  Bachelor of Commerce - BCom, Business Administration and Management, General

  1992 — 1997

• Utkarsha Mandir

  SSC, High School/Secondary Certificate Programs

  1980 — 1992

Skills

• Service Management
• Citrix
• Data Center
• Service Delivery
• Solution Architecture
• IT Service Management
• Integration
• Server Architecture
• IT Management
• Microsoft Exchange
• Business Process
• Incident Management
• Microsoft Technologies
• Enterprise Architecture
• IT Operations
• Itil
• Windows Server
• Information Security
• Cloud Computing
• IT Strategy
• Business Intelligence
• Technical Architecture