Niranjan Kumar Thirunagari

Digital Operations Manager | Transforming Global Banking Tech | AI Ops | SRE | Service Management Expert

Role: Project Manager at Tata Consultancy Services
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Niranjan Kumar Thirunagari

Seasoned technology leader with 18 years of experience in consumer banking, specializing in managing cross-cultural teams and driving excellence in digital banking operations. Currently spearheading Front-End Applications and Middle Layer teams at a global banking institution, focusing on Project Risk Analysis, Site Reliability Engineering (SRE) enhancements, and AI Ops automation initiatives.Renowned for a customer-first approach combined with strong expertise in Service Management Frameworks, Digital Strategy, and Continuous Improvement. Proven track record in transforming technology delivery to provide seamless, secure digital experiences across Asia, Europe, and North America. Previously led Internet and Mobile Banking services for Citibank, overseeing 24x7 customer channels with full ownership of production support, service reliability, and vendor Key Responsibilities• Lead Production and Service Management for critical digital platforms, including Incident, Change, and Problem Management.• Drive Project Risk Analysis, integrating proactive risk controls throughout project lifecycles.• Enhance system reliability and resilience through SRE best practices and improved observability.• Lead AI Ops automation initiatives to streamline operations and reduce manual effort.• Manage cross-functional teams, defining training needs, mentoring junior staff, and aligning team capabilities with evolving business goals.• Serve as the primary escalation point for major incidents, coordinating global teams and technical bridges for rapid resolution.• Deliver Monitoring-as-a-Service leveraging AppDynamics, Splunk, and other analytics tools to enable data-driven decision-making.• Implement Service Improvement Plans (SIPs) aligned with business priorities across multiple regions.• Oversee regulatory compliance, data governance, and reporting initiatives in collaboration with senior stakeholders.

Experience

Project Manager
Tata Consultancy Services
Nov 2023 — Present · SG
Managing Citi Bank’s global Digital Frontend project across Asia, Europe, and NAM, overseeing operational support, service reliability, and continuous improvements for digital banking, open banking, and customer onboarding applications — responsible for project estimations, driving automation, customer management, and turning challenges into SRE-driven process enhancements.

Education

Kakatiya University, Warangal
Bachelor of Science -BSC
Kakatiya University, Warangal
Master of Computer Applications - MCA

Skills

Microsoft Sql Server
Xslt
Pl/Sql
Requirements Analysis
Java Enterprise Edition
Cms
Servlets
Struts
Jsp
Mysql
Jdbc
Core Java
Html
Technical Support
Weblogic

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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