Niranjan K.

About Niranjan K.

I\'m a State Head of Bihar, Leader and strategist. Result focused with 12+ years of experience in the areas of Operations & Delivery Management, Analytical Skills, HR Consulting, Microsoft Excel, Customer Service and Banking, team handling, customer services, People management, Compliance, Support services. Proficient in ensuring effective execution of process operations, with regard to operations. Spearheaded overall customer operations and facilitated timely service delivery & quality as per defined time lines. Proven expertise in ensuring the team meets business requirements in all the parameters, thereby providing best result to the organization. Excellent communication & interpersonal skills with proven abilities in conducting various training sessions for enhancing performance & quality of service.

Experience

1. Manager

   Aptech

   Sep 2016 — Present · Bihar, IN

   Maintaining Reports from All Regions and direct share with Head Office and Others senior management. • Conduction the online Assessment as a Center Head and IT Manager. • Maintain employee master data. • Will be responsible for managing the HR/Manpower budget process for the site. • Create MIS reports for management review on a monthly basis. • Assist all other operations department managers to achieve targeted goals. • Deliver outstanding service, exceed expectations and build long-term loyalty • Analyzed the individual performance of each team member and motivated them to perform even better. • Managed a high-volume workload within a deadline-driven environment. • Producing accurate reports on team performance for senior managers. • Ensuring staff are motivated, monitored and measured in line with company targets and performance standards.

Education

• S N S College, Motihari

  3 Year's, Political Science and Government, A

  2010 — 2013