Niranjan Deo
Head of Customer Success @ General Robotics | PhD
- Role
- Head of Customer Success at General Robotics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Niranjan Deo
Head of Customer Success at General Robotics | Ex-Microsoft and McKinsey | PhD EngineerI bridge the gap between cutting-edge AI and real-world deployment. Currently, as Head of Customer Success at General Robotics, I lead the delivery of physical AI solutions, transforming robot AI aspirations into deployed production solutions. My mission is to sharpen the business flywheel and build the platform and infrastructure required for global hyperscale.Before diving into physical AI, I was a Sr. Director at Microsoft, where I led product strategy and marketing for the Copilot platform. My career has been defined by leading high-stakes incubations—from driving Developer Division’s portfolio evolution to the cloud to establishing Autonomous Systems in Microsoft Research—leveraging strategy and business expertise honed at McKinsey.I thrive where deep technical complexity meets high-growth business strategy. I don’t just manage teams; I align talent and OKRs to move the needle on what’s possible.
Experience
Head of Customer Success
Nov 2025 — Present · Redmond, US
Education
Visvesvaraya National Institute of Technology
B.E., Mechanical Engineering
1996 — 2000
University of Michigan
PhD, Mechanical Engineering & Scientific Computing
2002 — 2006
University of Michigan
MSE, Mechanical Engineering
2000 — 2001
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