Niranjan B M
\"Driving Efficiency in Last-Mile Delivery: Streamlining Logistics for Seamless Customer Experiences\" \"Revolutionizing Last-Mile Delivery: Reducing Costs and Improving Delivery Times\"
- Role
- Area Manager at My Chicken and More
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Niranjan B M
An accomplished professional with over 8 years of expertise in last-mile and first-mile…
Experience
Area Manager
Apr 2025 — Present · Bengaluru, IN
Overseeing last-mile delivery operations across assigned clusters ensuring seamless and timely customer order fulfillment- Managing performance metrics such as average bill value (ABV), order accuracy, delivery turnaround time (TAT), and cost per delivery- Coordinating with central operations, finance, and cluster teams to implement cost control initiatives and optimize delivery margins- Leading and mentoring delivery partners and cluster managers to improve productivity and service quality- Monitoring operational data and reports to identify gaps and drive continuous process improvement- Ensuring compliance with company SOPs related to customer experience, reconciliation, and delivery performance- Partnering with business development and tech teams to enhance delivery efficiency and customer satisfaction.
Education
Annamalai University
Master of Business Administration - MBA
2012 — 2014
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