Nirali Patel
Technical Support Specialist @InDro Robotics
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WORK HISTORY
Technical Support Specialist @InDro Robotics
Ottawa, ON, CA
Developed and maintain knowledge base articles and user guides for InDro Robotics products resulting in reduced repetitive customer queries and elevated experience.• Provide technical support to customers via email, and remote access tools by troubleshooting and resolving technical issues related to Indro Robotics\' products.• Continuously improving technical knowledge through training and self-study on ROS1 and ROS2.
EDUCATION
Sardar Patel University, Vallabh Vidyanagar
Bachelor of Science - BS
Algonquin College of Applied Arts and Technology
Diploma of Education
ABOUT NIRALI PATEL
At InDro Robotics, my role as a Technical Support Specialist involves crafting knowledge base articles and user guides, significantly reducing customer inquiries and enhancing user experiences. Our team leverages my AWS and MySQL expertise to troubleshoot and resolve complex technical issues, providing reliable support through email and remote access tools.With a foundation in Computer Programming from Algonquin College, I bring a unique blend of educational rigor and practical DevOps experience from my tenure at Agility PR Solutions. My commitment to continuous learning is underscored by acquiring certifications in GCP and REST APIs, positioning me at the forefront of cloud and DevOps innovation.
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