Niral Jhaveri

WORK HISTORY

EDUCATION

ABOUT NIRAL JHAVERI

I am a results-driven technology executive with 20+ years of leadership in financial services, specializing in real-time payments, cloud modernization, and AI-driven innovation. As Global Head of Emerging Payments Technology, Instant Payments & Banking-as-a-Service at Citi, I oversee a $63M P&L and lead a 750+ member global team, driving digital transformation and scaling Citi’s payments and banking infrastructure to process $3T+ annually across 90+ countries. Executive Leadership & Business Impact Built Citi’s first cloud-native, low-latency payments platform (Payments Express), handling TPS with 99.99% uptime, showcased at Citi Investor Day. Scaled Citi’s payments ecosystem to process 4.6B transactions annually, increasing transaction speed by 200% and STP rates to 99%. Spearheaded Citi’s cloud shift—migrating legacy systems to AWS, Kubernetes, & microservices for agility and scale. Transformed Citi’s FX & Cross-Border Payments business, driving volume increase through a real-time API platform with 99.998% reliability. Launched industry-first PayPal Digital Wallet & AliPay Cross-Border Wallets, opening new revenue opportunities. Innovation & Technology Strategy Led Citi’s AI-driven payments transformation, integrating LLMs, Copilot to automate workflows, enhance developer productivity Modernized Citi’s legacy infrastructure, implementing cloud-native, microservices, and Kubernetes-based architectures to increase agility and resilience. Established fully automated CI/CD DevOps pipelines, enabling single-click deployments, automated chaos testing, and increased developer productivity. Partnered with Citi Innovation Labs & Citi Ventures, advising on emerging fintech trends Industry Influence & Thought Leadership Award-Winning Executive – Adam Smith Award (Best Payments Solution), Best Client Solution (Citi Dynamic FX), and IBM Highest Achiever for North America. Speaker & Panelist at global fintech conferences, providing strategic insights into payments, digital banking, and AI adoption in financial services. Regulatory & Compliance Leadership, managing engagements with OCC, Fed, RBI, CBI, and other global regulatory bodies.I am passionate about driving large-scale digital transformation, scaling high-growth payment and banking ecosystems, and leveraging AI & cloud technologies to shape the future of finance.