Niraj Kumar Prasad
AVP Workforce Management
- Role
- Assistant Vice President Wfm at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Niraj Kumar Prasad
Workforce Management (WFM) Specialist with 17 years of experience in the outsourcing industry. Proven ability to optimize team performance through:Strategic Planning & Scheduling: I excel at forecasting needs, creating efficient schedules, and ensuring the right people are in the right roles.Data-Driven Decision Making: I leverage strong analytical skills to identify trends and optimize resource allocation, controlling costs for maximum impact.Operational Efficiency Expert: I have a proven track record of streamlining processes and maximizing team output, consistently exceeding goals.WFM Solution Architect: My deep knowledge of WFM solutions allows me to implement tools and strategies that empower teams and deliver results.Highly motivated and thrive in fast-paced environments, fostering a collaborative approach to unlock the full potential of every team member.
Experience
Assistant Vice President Wfm
May 2024 — Present · Hyderabad, IN
Global Command Center support for 4500+ FTEs globallyLeading WFM services - Capacity Planning, Scheduling, Realtime, Reporting for a team size 75+Strategic Partnership with client and stakeholders in process optimization and improving services to end customersWorking for a renowned technology clientCost optimization, utilization improvements, P & LSupport global projects, participating in important strategic decisions and RFPsRevenue assurance and support stakeholders in growth strategiesSkills: Workforce Domain | Capacity Planning | Client & Stakeholder Management | Problem Solving | Cost optimization, Financials Planning and P&L | Reporting and visualizations | WFM solution and RFPs
Education
Vidyasagar University
Bachelor of Commerce - BCom
2003 — 2006
Skills
- Business Process Outsourcing (Bpo)
- People Management
- Process Improvement
- Management
- Mis
- Workforce Management
- Outsourcing
- Performance Management
- Crm
- Customer Relationship Management (Crm)
- Analysis
- Business Process Improvement
- Bpo
- Call Center
- Sla
- Business Planning
- Operations Management
- Team Management
- Service Delivery
- Business Analysis
- Management Information Systems (Mis)
- Process Management
- Budgets
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