Niraj Kumar
Sr. Service Manager | LSSBB | LSSGB | ITIL® | Operational Excellence | Service Delivery | Client Management | Vendor Management | People Management | Risk Management | Automation | Workforce Management
- Role
- Sr Services Manager, Client Servicing Delivery Excellence at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Niraj Kumar
Seasoned Service Manager with Comprehensive Expertise: With over 17+ years of experience in Service Delivery, Client Management, Vendor Management, People Management, Risk Management, Automation, and Operational Excellence, I am a seasoned Service Manager proficient in business practices and operational standards. My focus is on empowering teams to deliver exceptional service and retain customers through innovative leadership and a commitment to excellence.Key Areas of Expertise:1. Service Delivery & Client Management: Ensuring top-notch service delivery aligned with client expectations.2. Vendor & People Management: Building strong relationships with vendors and fostering team development.3. Risk Management & Automation: Implementing strategies for risk mitigation and embracing automation for operational efficiency.4. Operational Excellence: Driving process improvements and strategic solutions for enhanced performance.I am passionate about leveraging cross-functional teams to create strategic solutions that foster client partnerships and drive innovation. My approach is rooted in critical thinking and continuous improvement, aiming to lead teams towards achieving operational excellence#LSSBB #LSSGB #ITIL® #ServiceDelivery #ClientManagement #VendorManagement #PeopleManagement #RiskManagement #Automation #OperationalExcellence #ServiceDelivery #CrossFunctionalTeams #StrategicSolutions #ClientPartnership #Leadership #Innovation #ServiceManagementExpert #ClientRelationshipPro #OperationalExcellenceLeader#RiskManagementStrategist #InnovationInAutomation #PeopleManagementChampion #VendorManagementGuru #StrategicSolutionAdvisor #LeadershipAndGrowth #ContinuousLearningAdvocate #CriticalThinking
Experience
Sr Services Manager, Client Servicing Delivery Excellence
Jan 2020 — Present · Gurgaon, IN
Oversee Delivery: Ensure customer and client satisfaction by managing all aspects of delivery (Operations/Technology).Define Success Metrics: Establish measurable success indicators for the team.Resource Management: Proactively allocate resources to meet business goals.Team Development: Manage and develop team members, including performance assessment and coaching.Collaborate Across Teams: Work with other Performance Team Managers to ensure seamless client delivery.
Education
NIIT Limited
Advance Diploma, Management Information System (MIS)
2006 — 2008
Annamalai University
MHRM, Human Resource Management
2006 — 2008
Magadh University
Degree; BSc, Zoology
1999 — 2002
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