Niraj Patel

About Niraj Patel

Experienced strategy and operations leader overseeing development, launch, growth, and management of Uber\'s multi-billion dollar mobility product portfolio in the US and Canada.

Experience

1. Sr Director, Rider & Airport Operations

   Uber

   Jan 2018 — Present · Washington, DC, US

   My team is responsible for ensuring that Uber riders in the US & Canada have consistently excellent mobility experiences. In partnership with our product, engineering, marketing, customer support, and many other teams, we develop and offer services that meet customer needs across all mobility use cases and reach a variety of segments. Focus areas include:Service line development and management: we guide the development, launch, and ongoing management of Uber\'s core portfolio of mobility services in the US & Canada, such as UberX/XL, Uber Comfort, Uber Black and Black SUV, Uber WAV, and more. In recent years, we\'ve driven Uber\'s expansion beyond on-demand rides into reserved bookings and mobility adjacencies in charter buses, parking, rental cars, P2P delivery, and more. We’re accountable to the growth and profitability of those products, as well as our riders’ satisfaction with them.Mobility Solutions: we manage Uber\'s operations at airports, venues and arenas, and large scale events – ensuring that pickup and dropoff experiences are as seamless as possible even in complex environments. We leverage a mix of technology and on-the-ground operational expertise to ensure the experience of using Uber in those situations is as seamless as possible. In addition, we provide advisory services to developers, event operators, and other parties looking for guidance on how to manage end to end mobility operations on-site.Customer care and customer engagement: we power various aspects of the customer lifecycle management, from developing customer targeting models and implementing contextually triggered automations to encourage desired rider behaviors to implementing policies that guide customer support response and refund strategy.

Education

• Cape Henry Collegiate School, Virginia

  High School Diploma

  2003 — 2007

• Yale University

  Bachelor of Arts, Political Science

  2007 — 2011

Skills

• Data Analysis
• Business Development
• Change Management
• Leadership
• Strategy
• Management Consulting
• Analysis