Niraj Tralshawala

Experience

1. Business Head Payment Solutions, Consumer Finance & Paylater

   ICICI Bank

   Jan 2018 — Present · Mumbai, IN

   Responsible for launch & scale up of ICICI Consumer Finance (the consumer finance business for ICICI Group) and scale up of Payment Solutions business at ICICI Bank. The role entails:• Designing the business road-map for the Consumer Finance business including brand partnerships, sales management, operations process definition, technology approach finalization, marketing & communication and customer experience. • Creating world-class digital customer onboarding module to drive preference for the brand at point of sale (brick & mortar as well as eCommerce). • Scale up of retail and digital presence of ICICI Consumer Finance• Driving profitability and growth for Payment Solutions business at ICICI Bank. Creating a road-map for sustainable growth of the business over a long term. • Product management & new product design for Electronic Toll Collection, Travel Cards, INR Prepaid Cards and Transit solutions• Portfolio management to enhance customer engagement for Travel Cards, INR Prepaid Cards and Electronic Toll Collection programs• Engagement with regulators and participation at industry forums (like IBA) to represent the Bank from product perspective• Build relationships and engagement with network partners (Visa, MasterCard, NPCI & Discover) to create differentiated products• Engagement with Government Bodies like Ahmedabad Municipal Corporation, Surat Municipal Corporation to create unique products under the Smart Cities program. • Scale up penetration of Electronic Toll Collection program through partnership with fleet operators & OEMs • Engagement with NPCI & NHAI to create a robust Electronic Toll Collection mechanism for India

Education

• University of Mumbai (MGM)

  MBA, Marketing

  1996 — 1998

• Mithibai College

  BCom, Commerce

  1991 — 1996

Skills

• Customer Relationship Management (Crm)
• Crm
• Relationship Management
• Direct Marketing
• Analytics
• Business Strategy
• Loyalty Programs
• Mis
• Marketing
• Vendor Management
• Management Information Systems (Mis)
• Brand Management
• Portfolio Management
• Competitive Analysis
• Business Development
• Banking
• Team Management
• Business Relationship Management