Niraj Shukla
Engineering Manager @Civica
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WORK HISTORY
Engineering Manager @Civica
EDUCATION
Birla Institute of Technology and Science, Pilani
Master of Science (MS), Computer Software Engineering
Banaras Hindu University, Banaras
Bachelor of Science (B.Sc.), Computer Science
SKILLS
ABOUT NIRAJ SHUKLA
16+ Years of experience in IT industry. Cloud transformations, Development and support of mission critical business applications using formal software engineering and project management methodologies.(Production Support, Managed Services, Development, Maintenance and Enhancement projects)- Project development in Content Management and Workflow tools as FileNet, Cordys BPMS (Business Process Management System), Documentum, Task Space, Work Allocation- SCJP certified- Certified ScrumMaster®- Application Management lead, supporting Customer Services applications of different technologies- Project Management from smaller to larger teams (27 team size) supporting 35-40 critical customer applications on multiple technologies (IBM Products, Java.Net, Sales force, Cordys, SQL database, Oracle DB and Cloud etc.)- Critical Business functionalities expertise (Customer Service Billing, Property Searches, Debt Management, Business Request Authorization, Sales Force Cloud, Email Management, etc.)- Experience of working at client location (UK)-performing different roles varying from SME (Subject Matter of Expert), onsite – offshore model, application lead, conducting workshops with business, proposing solutions, Pre-sales activities- Experienced in leading teams, Onsite customer interaction, and Onsite project co-ordination and maintaining excellent customer satisfaction- Good exposure to all the stages of SDLC- Rich experience in Automation, represented account at organization level- Good exposure to Content Management, Document Management System, IBM FileNet P8, OPNET (Performance Monitoring), CAST AIP (Application Intelligence Platform)
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