Niraj Mishra

About Niraj Mishra

Cyber Security professional with experience as a Sr. Customer Success Engineer, supporting SOC operations and enterprise security platforms.Hands-on experience in SIEM, SOAR, and EDR environments with a strong focus on log analysis, alert investigation, and threat analysis. I work closely with SOC teams and customers to troubleshoot security issues, optimize detections, and ensure smooth day-to-day operations.Strong background in backend Linux troubleshooting, including service-level debugging, log tracing, and system issue resolution in production environments.Core Skills:• Cyber Security & SOC Operations• SIEM, SOAR & EDR• Log Analysis & Threat Investigation• Backend Linux Troubleshooting• Incident Support & Customer Success• Jira, Confluence & Freshdesk

Experience

1. Customer Success Engineer

   Seceon Inc.

   Feb 2021 — Present · Varanasi, IN

   Supporting SOC operations for enterprise and MSSP customers using SIEM, SOAR, and EDR platforms • Performing log analysis, alert investigation, and threat analysis to identify and respond to security incidents • Working closely with SOC teams and customers to troubleshoot security alerts and reduce false positives • Providing backend Linux troubleshooting, including service-level issues, log tracing, and system debugging • Assisting in SOAR automation workflows and incident handling processes • Using Jira, Confluence, and Freshdesk for incident tracking, documentation, and customer communication • Ensuring high customer satisfaction through proactive support and timely issue resolution

Education

• KASHI INSTITUTE OF TECHNOLOGY, VARANASI

  Bachelor of Technology - BTech, Computer Science

  2016 — 2020