Niraj Kumar

About Niraj Kumar

Specialties: Program Director/Delivery Head/Program Management, Telecom OSS/BSS (EMS/NMS,…

Experience

1. Csi Program Director

   Ericsson

   Aug 2011 — Present

   Ability to streamline and ensure the delivery with Zero variance in cost, budget, schedule and quality with utmost satisfaction of customer for any most turbulent/chaotic/challenging delivery of any size I ensure good CSI (satisfaction index), more business (both new & repeat) & manage excellent customer relationship & and create high visibility and transparency. Excellent customer interfacing skill New Innovations & Automation Add-On Sales, Farming, Repeat Business & lead generation and business opportunities creations of assets/re-usable components/tools and harnessing them across tools/programs/portfolios Good savings (in current Mobifone NMS I saved $ 1.5 million USD Competence building & grooming of leadership Building human capital based upon emotional intelligence Excellent in working with cross-cultural team by promoting bonhomie and camaraderie within team and across. Work closely with the Customer to achieve high customer Satisfaction Own and manage customer escalations Manage all tools/portfolios Manage Key Governance KPIs (schedule variance, Budget variance etc.) for overall Portfolio Manage dependencies across deployments Ensure appropriate handover from Project to Operations by working closely with the Project Manager Ownership of Scope management, WLA, adherence Track and ensure adherence of agreed SOW & WLA Costing Management Stakeholder Management Program Reporting & Governance Dependency Management (Hardware, License, Network documents, Network reference data,Resources,3rd parties, Vendor) RCA Management & gap analysis Process Management Review Management Issues Management Risks Management End to end Delivery (for complete scope: Drive overall delivery end to end for all solution stacks) Change Management,Requirement Management Lab Management/ Test Bed,Vendor management Resource management Competence grooming and cross skill development.

Education

• Birla Institute of Technology

  Bachelor of engineering

Skills

• Telecommunications
• Embedded Systems
• IT Strategy
• Software Project Management
• Crm
• Java
• Vendor Management
• Agile Methodologies
• Management
• Service Delivery
• Integration
• Team Management
• Sdlc
• Solution Architecture
• Software Development
• Pre-Sales
• Open Source Software
• Oracle
• Requirements Analysis
• Consulting