Niraj Kumar
Software Developer at Amdocs || Ex- Tech Mahindra || HackerRank 5 🌟 || Microsoft Azure-900 Certified || Genesys CX | Akamai CDN/WAF/DDOS
- Role
- Software Developer at Amdocs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Niraj Kumar
Genesys CX L2/L3 Engineer.• 4+ years of experience in IVR Self service/Contact center industry.• Adequate experience in working with The Genesys Pure Engage cloud platform and Good-Knowledge in overall Genesys Applications.• In depth knowledge and implementation experience with Genesys CX Cloud platform including IVR,Routing,Recording,Reporting & WFM.• Expertise in troubleshooting call routing, voice quality and network related issues, strong working knowledge of TCP,VoIP, SIP,SBC’s and excellent knowledge of ACD and contact centers.• Understanding of Genesys architecture for all mentioned components.• Strong experience with Genesys Cloud products,Good knowledge on Omnichannel & Digital eServices(Email & chat).• Designing, Planning, Implementation & Creation of new : Inbound Self Service IVR/outbound Campaigns/ Outbound strategy/DNs/VQ/Roles/Places/Dispositions/Skills Analyzing during issues.• Creating Test cases,raising defects and documenting the entire life cycle.• Maintained good customer & vendor relationship.• Expertised in Incident Management,Change Management & Problem Management Process.
Experience
Software Developer
Feb 2024 — Present · Gurugram, IN
Education
R P S HIGH SCHOOL
SSC, Mathematics
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Computer Science
DR. C.P. THAKUR COLLEGE
Intermediate , PCM
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