Niraj Gupta

About Niraj Gupta

A motivated and growth-oriented professional seeking a challenging opportunity in a…

Experience

1. Senior Customer Service Associate

   99wholesale

   Aug 2023 — Present

   As a Customer Support Executive for an eCommerce company, I will play a pivotal role in ensuring customer satisfaction and maintaining a positive brand image. I will be responsible for managing a range of customer inquiries, concerns, and issues across multiple communication channels.*My primary goals will include:*Optimizing customer support processes to deliver timely and effective solutions.*Enhancing team performance by fostering collaboration and efficiency within the support team.*Contributing to overall customer retention and loyalty by providing exceptional service and building strong relationships with customers.*Roles and Responsibilities:*Customer Communication: Respond to customer queries, complaints, and feedback through various channels such as phone calls, emails, live chat, and social media platforms. Maintain a friendly and professional tone while addressing customer concerns promptly.*Order Assistance: Assist customers with order-related inquiries, including tracking orders, processing returns, exchanges, and cancellations. Ensure accurate and timely updates on the status of their orders.*Product Knowledge: Develop a deep understanding of the eCommerce company\'s product offerings to provide accurate information to customers and help them make informed purchasing decisions.*Problem Resolution: Identify and resolve customer issues efficiently and effectively. Troubleshoot problems, offer appropriate solutions, and follow up to ensure customer satisfaction.*Technical Support: Provide basic technical assistance to customers experiencing difficulties with the company\'s website, mobile app, or online payment systems. Escalate technical issues to the appropriate team if necessary.*Customer Feedback: Proactively collect and document customer feedback to improve products, services, and processes. Collaborate with relevant teams to address recurring issues and improve customer satisfaction.

Education

• Shankar Narayan College of Arts & Commerce

  Bachelor of Commerce - BCom, Business/Commerce, General

• WorldQuant University

  Master's degree, MSc in Financial Engineering

• Rohidas Patil Institute of Management Studies

  Master of Business Administration - MBA, Finance and Financial Management Services

• Shankar Narayan College of Arts & Commerce

  12th, Business/Commerce, General