Nique L.
Divisional Manager, Echocardiography and Ultrasound Technology (Clinical Ops- Cardiovascular Care) @ChenMed
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WORK HISTORY
Divisional Manager, Echocardiography and Ultrasound Technology (Clinical Ops- Cardiovascular Care) @ChenMed
Healthcare operations leader and bilingual (English/Spanish) cardiovascular and general imaging expert with over 10 years of experience designing and leading ultrasound programs that elevate clinical competency, improve engagement, and drive measurable outcomes. Adept at balancing clinical quality with operational and business acumen to deliver sustainable results across multi-market healthcare organizations while supporting best-in-class patient outcomes.Provide strategic leadership and operational oversight for one of the largest multi-market team of Echocardiography and Ultrasound Technologists in the nation. Partnering extensively with the Clinical leaders for Cardiovascular and Primary Care. Responsible for aligning clinical excellence with business performance, overseeing budgets, resource allocation, workforce engagement, and quality assurance, while partnering with cross-functional leaders to drive cost savings, workflow optimization, and patient-centered outcomes.• Provide strategic leadership for a multi-market team of ECHO/Ultrasound technologists, achieving engagement improvements from 69% to 92%, up to 100% in areas.• Partner with clinical, operational, and sales teams to optimize workflows, reduce costs, and improve customer and patient satisfaction.• Drive business performance through budget oversight, resource allocation, and operational efficiencies, resulting in a 25% improvement in imaging completion/adherence to cardiovascular care guidelines across overseen division.• Implement Balanced Scorecard metrics to align organizational strategy with clinical performance, driving measurable outcomes.• Develop and execute training programs for center, market, regional, COE/C-Suite level team members and quality assurance initiatives, enhancing diagnostic accuracy, and improving operational and patient outcomes.• Champion cross-functional collaboration and business innovation, advancing scalable models for patient care delivery.
EDUCATION
Florida International University
Bachelor's degree, Psychology/ Women's Studies
Keiser University
Associate of Science - AS, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
LSU Shreveport
Master's degree, Health/Health Care Administration/Management
ABOUT NIQUE L.
As a Divisional Manager of ECHO and Ultrasound Technology at ChenMed, I oversee the operations, clinical operations, technology, business aspects, and quality of Echocardiography and Ultrasound services across multiple markets and help lead one of the largest ECHO and Ultrasound Technologist groups in the Nation. I partner extensively with the Cardiovascular Care COE to help guide heart failure management, cardiovascular clinical care workflow, and treatment, to help offer the best patient outcomes while lowering medical costs. I have over a dozen years of experience with diagnostic imaging and over 10 years working with cardiovascular, women\'s health, and primary care clinical operations, business acumen, and education/training at multiple levels. I have completed my Master\'s degree in Health Care Administration from LSU Shreveport, and have an Associate of Science in Diagnostic Medical Sonography from Keiser University. I also hold a Bachelor\'s degree with a double major in Psychology and Women\'s Studies with a double minor in Sociology and Anthropology from Florida International University, and have received the Beta Gamma Sigma honor for my academic excellence. I am also bilingual in English and Spanish. I have been working at ChenMed for over 7 years, starting as an Echo/Ultrasound Technologist, then rising to a Lead position, and finally landing in my current position as Divisional Manager. I have developed, trained, and led cross-functional teams, implemented project plans/new technology, improved processes/ workflow and enhanced patient and team satisfaction and retention. I am passionate about improving the health outcomes and quality of life for underserved communities and strive to play my part in increasing equity in healthcare. I leverage my skills in leadership, general and cardiovascular sonography, diagnostic imaging, cardiovascular structural heart disease management, psychology, engagement, training, and management to deliver compassionate, efficient, and innovative care. I also serve on the WIN (Women Inspire Network) ERG as the Service Co-chair, where I help give back to underserved communities and help champion for Women in the Workplace, and volunteer with several local and international organizations in my free time.
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