Nipun Roy
Network and IT support Engineer with almost 13 years experience
- Role
- IT Technician at Sky Systems, Inc. (SkySys)
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Nipun Roy
I have worked mostly in ISP for network support issue. Where we find out network problem…
Experience
IT Technician
Jun 2022 — Present
Provide support to user physically and also by remote for PC related, Printer, teams, outlook, Internet issues etc #Update activity by ticketing system (SNOW)# Provide support and communicate with vendor for different kind of IT setup like IP camera setup, IP phone, HP printer, Zebra Printer, Intercom, Radiation #Provide Support for LAB setup with vendor and different team in respect of PC, Instrument setup and configuration, Application access control, User control, SOP creation, IO/OQ/PQ # Work on Network expansion (with Cisco router, Switch, Wireless controller, NVR, Access control, Palo-alto, Nutanix) including racking with Elevation and related documentation # Work with Network team for logical implementation and design as per business need #Work on Production line Local Network with Vendor for Network design and troubleshooting # use Novartis tool to monitor and perform related task. Like Backup and restore by Commvault. Patch management by INPAT. Package upgradation/installation by SCCM with related troubleshoot and report from SCCM Database # follow SOP for IT system for manufacturing environments to meet GxP requirements #Escalate Global IT team for related Global IT ( like LAN/WAN/AD/Firewall/Access Management/50 + global Application team etc)#Support Automation Team to integrate with IT with a compliance approach.
Education
East West University
B.Sc. In Engineering, Information and Communication Science (ICE)
2007 — 2010
Nilphamari Govt. High School
SSC
2004
Collectorate School and Collage,Rangpur
HSC
2006
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