Nipun Aggarwal

Business Technical Specialist @Shaw Communications

Calgary, AB, CA

Act as an initial point of contact for all technical concerns for Shaw Business customers through email, phone, live chat. • Troubleshoot and solve diverse range of customer issues regarding their network and internet, VOIP, TCP/IP protocol diagnostics, webhosting, email services, Active Directory, DNS services for small and large scale businesses • Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution. • Work alongside network engineering team to assure standardization and reliability of core network environments. • Develop, document, and communicate Network Operations best practices & standards • Experienced in Cisco Meraki, Active Directory, Office365, ServiceNow, Salesforce, MS Teams.

Sheridan College

Accounting and Business/Management