Nip Makwana

Technology Business Partner @Heathrow

Accountable for the service management at Heathrow, within specific business functions and continuous improvement of all services.• Balancing the need for business change delivery against the need for maintenance and service stability.• Accountable for the Heathrow’s Technology business continuity and recovery plans.• Development of the end-to-end Technology service strategy.• Ensure that the performance of the end-to-end services and associated messaging is optimal, and monitoring is effective.• Robust procedures and clear roles are in place to interface to the suppliers and Technology service management processes, including incident management, capacity management, change management, Continual Service improvement, escalation of performance issues, etc. • Ensure service implications (opex/commercial) of investments are reflected into business & Technology service strategy/operating budgets.• Proactively account manage stakeholders and customer relationships within Heathrow.• Be a trusted advisor and influence stakeholders and customers regarding opportunities to exploit existing Technology solutions to derive greater value.• Provide a single point of contact when internal and external stakeholders are unclear how best to interface with Technology.• Play a full role in Heathrow’s leadership teams, working collaboratively with other senior leaders in the business, Technology colleagues and senior stakeholders across Heathrow.• Act as a point of escalation for stakeholders and customers for all aspects of Technology provision and ensure that issues and conflicts are effectively resolved. • Responsible for representing business views back into Technology improvement plans.• Work with business stakeholders, Technology colleagues and customers to shape investment proposals.• As a leader in the organisation takes on additional assignments outside of own area from time to time, as required by the business