Nipath Belani

Customer Service Representative @Ars Repair And Installation Services Inc

Toronto, ON, CA

Engage with clients to understand and address their technical needs, offering customised solutions through various communication channels, including phone, email, and chat- Diagnose and resolve technical and service-related issues to enhance client satisfaction and foster long-term relationships- Maintain detailed records of client interactions, solutions provided, and follow-ups within the company\'s CRM system to ensure accurate tracking and reporting- Collaborate with cross-functional teams, including engineering and product management, to escalate and resolve complex technical issues and improve service delivery- Consistently meet or exceed sales targets, performance metrics, and quality standards, driving revenue growth and client success- Contribute to developing and refining technical documentation, FAQs, and client-facing materials to empower clients to navigate and resolve technical challenges independently.