Ninu Malhotra

Assistant Manager Operations,Cleint Servicing O2C Collections, TATA Consultancy Services

Role: Assistant Manager at Tata Consultancy Services
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

About Ninu Malhotra

Operations professional with 15+ years of experience in global contact centre focussing on customer service, fraud preventions and collections for Captive & BPO shared services. As an Operations Supervisor at Airbnb, I focused on team development, workflow optimisation, and cross-functional collaboration to enhance productivity and adaptability. Passionate about building scalable processes, empowering teams, and aligning operations with business goals to deliver measurable results. At American Express, I led teams in fraud investigations, stakeholder management, and compliance—driving performance, accuracy, and operational efficiency in a high-volume environment.

Experience

Assistant Manager
Tata Consultancy Services
Jan 2026 — Present · Gurugram, IN

Education

Institute of Management Technology, Ghaziabad
Executive Mba
2019

Contact information

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•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Ninu Malhotra

Experience

Assistant Manager

Education

Institute of Management Technology, Ghaziabad

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