Nina U.

About Nina U.

What Drives Me Having led diverse cross-departmental teams and managed a wide range of customer accounts, I’m deeply passionate about building meaningful relationships with clients and helping them unlock the full potential of their platforms. Whether it\'s creating educational content or leading webinars that train thousands of users, I’m committed to fostering engagement and delivering real results. My entrepreneurial mindset helps me think strategically, whether working with startups or established enterprises. From managing the full customer lifecycle to recapturing at-risk clients, I take pride in seeing projects through from start to finish, always with a focus on delivering lasting value. What I Do I bring creativity, problem-solving, and a collaborative spirit to every project. Leading cross-functional teams, I’ve driven product adoption and managed the successful implementation of complex systems for over 200 clients. Whether providing technical support, running large-scale webinars, or conducting hands-on training sessions, I’m always finding ways to maximize the impact for both clients and teams. I’ve also taken ownership of event logistics, overseeing everything from training sessions to seamless customer onboarding and product adoption strategies. My Added Value With a genuine passion for training and development, I excel at creating engaging content that truly resonates with end users. I’ve led numerous virtual and in-person training sessions, ensuring users can fully leverage the products and services available to them. From resolving technical challenges to managing the customer lifecycle, I consistently keep the customer experience at the forefront. My experience organizing and executing both virtual and live events, including webinars, has sharpened my skills in logistics, communication, and client engagement, allowing me to continually deliver value.

Experience

1. Technical Account Manager

   Avoca

   Mar 2026 — Present · NY, US

Education

• Mercy College

  Bachelor's degree