Nina Romero

About Nina Romero

Senior Operations Executive with over a decade of experience leading national, multi-site teams and managing multi-billion-dollar budgets within the telecommunications industry. Proven track record of delivering scalable, customer-centric solutions that accelerate revenue growth, enhance operational efficiency, and build high-performing teams.Key achievements include:• Driving $8M annual revenue growth by aligning service delivery with strategic business objectives.• Leading 150+ managers, supervisors, and staff to exceed performance targets while improving customer satisfaction, demonstrated by a 20-point increase in Net Promoter Score (NPS).• Achieving 104% forecast-to-actual accuracy through process improvements and data-driven decision-making.• Mentoring and developing emerging leaders, strengthening succession planning and increasing employee retention.• Overseeing $5B in resource allocation to consistently deliver operational excellence and support company-wide goals.Certified practitioner skilled in leveraging technology tools like Salesforce, Tableau, and JIRA to optimize workflows and drive continuous improvement. Passionate about translating complex strategies into actionable plans that generate measurable business results.

Experience

1. Director - Technical Operations & Sales Support

   Comcast Business

   Oct 2017 — Present

   Spearhead strategy and oversee $5B in resources for Comcast’s Central Division, leading 150+ staff to exceed performance targets, drive $8M annual revenue growth, boost NPS by 20 points, and achieve 8% revenue growth through customer-centric operations and continuous performance improvement.