Nina Moore

WORK HISTORY

EDUCATION

ABOUT NINA MOORE

20 years experience as an instructional professional partnering with corporate and government leaders by mapping their strategic business goals and objectives with training design and delivery. A high level of profit awareness, focus on ROI, and additional experience in the hospitality industry bring clients a 5-star level of customer service.*ANALYZED needs and skills gaps by partnering with sponsors, stakeholders, and frontline users.*DESIGNED content using a blend of several instructional design models such as ADDIE, SAMe, and Action Mapping.*DEVELOPED eLearning using Captivate, StoryLine, Camtasia, and Audacity.*DELIVERED engaging classes that met adult learning principles and improved performance.TECHNICAL WRITING: Process mapping, flowcharting, writing Standard Operating Procedures (SOP), editing existing SOPs SKILLS: Articulate StoryLine, Rise, Camtasia, and more. TECHNICAL TRAINING & DEVELOPMENT: End-User Training, Technical Training, ERP & Software Migration Training, Technical Writing, Process Mapping, eLearning Design, Instructional Design, ERP, Kronos 6.2, Kronos 8 Timekeeper and Scheduler ~ a Microsoft Certified Partner CORPORATE TRAINING & DEVELOPMENT: Customer Service, Business English, Business Writing, Grammar & Punctuation, Professional Communication Styles, and more. My career began with deployment training for Windows 95. Recruited by Gateway Computers in Florida, I was selected to open their training center in New York. Since returning to South Florida in 2004, I have become a Microsoft Partner, an implementation/deployment trainer, an instructional designer, and an eLearning designer. I grew up in Dallas, Texas, where I specialized in the hospitality industry, marketing and hotel operations.