Nina Hurst
Senior Manager, Magenta Services Center, Order to Cash - Roaming and Ler @T-Mobile
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WORK HISTORY
Senior Manager, Magenta Services Center, Order to Cash - Roaming and Ler @T-Mobile
Overland Park, KS, US
Department Head for Roaming and Law Enforcement Relations Finance, leading a team of ~20 across invoicing, collections, settlements, and compliance.Provide financial and operational leadership for complex, highly regulated portfolios supporting public safety and global roaming services.Standardized and consolidated financial reporting across portfolios, improving executive visibility, consistency, and decision-making.Led large-scale operational transitions, including Sprint integration impacts and retirement of legacy CDMA and 911 technologies.Built leadership cadence and manager forums to surface issues, accelerate alignment, and strengthen upward communication.Partner cross-functionally with Operations, Legal, Product, and Technology to implement system upgrades and process improvements.Coach and develop managers and high-potential talent, strengthening succession readiness and leadership bench depth.Recognized consistently for delivery, leadership presence, and ability to stabilize and scale operations during change.
EDUCATION
BI Norwegian Business School
International Business
ABOUT NINA HURST
Strategic finance and operations leader with 20+ years of global telecommunications experience, currently serving as Department Head for Legal & Emergency Response, Roaming and Unclaimed Property in Finance within T-Mobile’s Magenta Services Center and Order to Cash organization. I lead a multi-disciplinary team supporting invoicing, collections, settlements, compliance, and large-scale operational transformation across complex, highly regulated portfolios.I’m known for bringing calm, resilience, and executive clarity to high-stakes environments - stabilizing teams during transition, aligning stakeholders, and building operating models that scale. My leadership style emphasizes empowerment, trust, and accountability, enabling teams to own outcomes while maintaining strong financial discipline and customer confidence.Across my career, I’ve partnered globally to deliver sustainable growth, modernize financial processes, and strengthen leadership pipelines. I’m passionate about developing leaders, shaping inclusive cultures, and expanding my impact where strategy, people, and execution intersect.
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