Ninad P.
Driving customer success through trust, clarity & solution-led conversations!Customer Success Manager | Upsell/Cross-Sell | SaaS Expertise | Communication Expert | Lean Six Sigma Green/Black Belt Certified
- Role
- Customer Success Manager at omniXM
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ninad P.
Results-oriented and customer-focused Customer Success Manager with over 13 years of polished experience across key industries including SaaS, IT Services & Consulting and Identity & Access Management. Recognized for delivering world-class customer service and driving revenue growth through a data-driven approach to track and optimize metrics for customer satisfaction and value realization. Strong stakeholder management abilities, with expertise in engaging C-suite executives, service lines, and technology ecosystems. A trusted advisor known for anticipating needs and ensuring successful service delivery, while promoting product value and upselling services. Demonstrated experience in developing the Customer Success function and driving customer satisfaction, retention and revenue growth in both startup and mature service environments.
Experience
Customer Success Manager
Jan 2024 — Present · Pune, IN
Leading operations for approximately 60-65 medium to large enterprise clients in the Customer Experience (CX) & Survey Technology domain, focusing on seamless onboarding and proactive account management; onboarded 2 new clients in Q1. Designing and deploying global customer feedback surveys measuring KPIs (food quality, ambiance, variety) via QR codes and web links, significantly improving response rates in F&B and hospitality environments. Creating management reports, tracking CSAT/NPS, and collaborating cross-functionally driving product enhancement. Strengthened retention and loyalty by addressing pain points swiftly, demonstrating platform value and industry-specific understanding.
Education
SVCP
Diploma, Computer Technology/Computer Systems Technology
Principal L N Welingkar Institute of Management Development and Research
PGDBM, IT Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.