Nina Bowker Deleo

About Nina Bowker Deleo

As a customer success and experience professional, and former educator, what drives me is passion for helping others succeed through support, guidance, and advocacy.Key to this work is exceptional communication and this is a skillset I’ve honed over my work in education and across industries in customer success roles. Throughout my career, I have been recognized for my ability to connect with diverse populations and people of all ages using active listening, clear and concise language, and a calm presence that defuses tension and builds trust. An approachable, patient, and resourceful team member, I also express a high standard of personal and professional integrity, flexibility, and receptiveness to feedback. I am a lifelong learner with a growth mindset and I am consistently seeking out new opportunities to expand my knowledge. From creating curriculum to developing new operations processes to advising on sales strategy, I have been eager to jump into new experiences, offer my perspective, and learn from my teammates in every new role.With my versatile background and \"can-do\" attitude, I am an independent worker ready to proactively take on new challenges, and at the same time I love listening to others and collaborating with colleagues to help facilitate positive change. Looking ahead, I am eager to utilize my experience to be at the forefront of client-focused innovation serving customers with enthusiasm, focus, and care.Areas of Expertise: Customer Success, Customer Service, Education, Client Relationship Management, Communication, Process Improvement

Experience

1. Product Specialist

   SimplePractice

   Apr 2024 — Present

   Manage customer adoption of SimplePractice\'s first AI-powered Note Taker; coordinate cross-functional collaboration, troubleshooting issues, and ensure timely resolution of support requests.• Serve as a primary point of contact for customers during product launch and throughout onboarding, driving successful implementation and long-term adoption.• Escalate and investigate complex customer concerns with Product and Engineering teams, to quickly resolve technical and integration challenges.• Translate customer feedback into actionable insights that inform platform improvements and updates for AI product releases.• Lead troubleshooting sessions via Zoom, providing hands-on guidance that improves user experience and accelerates platform adoption.• Mentor incoming new-hires on best practices within the Customer Success department and audit/edit internal Knowledge Base guides for AI Note Taker, acting as an SME.

Education

• California State University, Northridge

  Bachelor of Arts - BA, Child and Adolescent Development

  2009 — 2014

• California State University, Northridge

  Bachelor of Arts - BA, Psychology

  2012 — 2014

Skills

• Child Development
• Mindful Strategies
• Communication
• Social Media
• Strategic Planning
• Psychology
• Community Outreach
• Human Resources
• Event Planning
• Microsoft Office
• Mental Health Counseling
• Critical Thinking
• Public Speaking
• Tutoring
• Customer Service
• Leadership
• Teamwork
• Nonprofits
• Childcare
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Data Entry
• Research
• Administrative Assistance
• Teaching
• Time Management