Nina Zieger
Lead Customer Care 2nd Level @MILES
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WORK HISTORY
Lead Customer Care 2nd Level @MILES
Berlin, DE
EDUCATION
Humboldt-Universität zu Berlin
Bachelor of Science (B.Sc.)
HLW Schrödinger
High School Diploma
Fachhochschule für Technik und Wirtschaft Berlin
Business Administration
Freie Universität Berlin
Master of Science (M.Sc.)
University of California, Santa Barbara
Economics
SKILLS
ABOUT NINA ZIEGER
I currently lead the 2nd Level Customer Care team at MILES Mobility, where I’m responsible for a team of 20 specialists handling complex topics such as fees, invoices, and fraud. In this role, I focus on driving operational efficiency, delivering high-quality customer experiences, and building scalable processes that support both team development and long-term growth. Before stepping into this position, I spent four years as a Senior Strategy Manager at MILES, where I led key company-wide initiatives—from strategic projects and sustainability efforts to process optimization. This experience deepened my understanding of how to align operational execution with broader business goals and strengthened my ability to drive impact across teams and departments. I hold a Master of Science in Economics from Freie Universität Berlin and a Bachelor of Science in Business Administration from Humboldt-Universität zu Berlin. Prior to joining MILES, I worked at Zalando, Ernst & Young, and Malt Strategy, where I built a strong foundation in data-driven decision making, stakeholder management, and business transformation.
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