Nina Ndraman

Multilingual (English, French (Native) & Spanish) Renewal Specialist - Arcserve\\nEx- Amazon- Ex-Oracle

Role
Multilingual Renewal Specialist (English, French -native-, Spanish) at Arcserve
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Nina Ndraman

Multilingual (English, French, Spanish) Renewal Specialist with 10+ years of global experience in client support, SaaS renewals, and stakeholder engagement across Europe and the Americas. I have a proven success managing a $1M+ portfolio with 85%–105% renewal rates, streamlining renewal cycles, and driving customer retention and expansion. I am Skilled in Salesforce, Jira, and Agile methodology. I make sure your customers are delighted and remain loyal to your brand and business through active listening, commitment in delivering nothing but excellence in support resulting in positive renewal rates on all quarters.

Experience

  1. Multilingual Renewal Specialist (English, French -native-, Spanish)

    Arcserve

    Jun 2023 — Present · IN

    Helping achieve set targetsLiaising with distributors and partners in set territories such as France, Portugal, Spain, Belgium and Luxembourg

Education

  • Universite de Cocody

    Master

    2001 — 2007

  • CAMI through Middle earth HR

    Certified Master Trainer and Facilitation

    2018

  • Universite de cocody

    Bachelor

    2007 — 2008

  • Digital Marketing Institute

    Profesional Diploma in Digital Marketing

    2015 — 2015

Skills

  • Market Research
  • Crm
  • Customer Relationship Management (Crm)
  • Leadership
  • Teamwork
  • Team Management
  • Analytics
  • Public Relations
  • Business Strategy
  • Management
  • Strategic Planning
  • Project Planning
  • Data Analysis
  • Talent Management
  • Adobe Acrobat
  • Mobile Marketing
  • Microsoft Office
  • English
  • Sem
  • French
  • Planning
  • Strategy
  • E-Commerce
  • Customer Service
  • Spanish
  • E-Commerce SEO
  • Teaching
  • Email Marketing
  • Word
  • Business Development
  • Customer Relations
  • Social Media Marketing
  • Microsoft Excel
  • Photoshop
  • Project Coordination
  • Analysis
  • Project Management
  • Training

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Nina Ndraman — Multilingual Renewal Specialist (English, French -native-, Spanish) at Arcserve in Bengaluru, KA, IN | Unifers