Nina McClain
Vice President | Contact Center Optimization | BPO Management | Process Improvement | Leadership Development
- Role
- Vice President Customer Care at Ingram Content Group
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
Experience
Vice President Customer Care
Oct 1989 — Present
Manage a call center with seven supervisors and collectively 70+ associates.Handle escalated customer issues.Managed the onset of 24/7 operations of the call center.Manage and monitor service levels daily.Manage and plan various training opportunities for the call center.Direct the daily activities of the call center, including scheduling, associate issues, customer issues, and being mindful of the budget in authorizing overtime, expedited shipping, compensating customers, etc.Manage departmental budget showing a 3%-8% savings year over year.
Education
Middle Tennessee State University (MTSU)
Bachelor Professional Studies
2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.