Nina Garcia
First Vice President of Call Center Operations @Valley Bank
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WORK HISTORY
First Vice President of Call Center Operations @Valley Bank
New York, NY, US
Oversees several areas directly supporting the Retail Branch Network including the Central Information File (CIF). Also oversees the Electronic and Online Services support group, Tele-Sales & Quality Assurance within the Call Center. Scope of responsibilities include: Assist with management of overall operation of a 100 seat call center, employee selection and development, policy implementation & center development.
EDUCATION
Montclair State University
Bachelor of Science (BS), Management & Finance
ABOUT NINA GARCIA
Experienced, progressive and innovative financial services professional with over 15 years of broad-based management experience in client relations and support services, call center operations management, sales and budgeting. Proven leadership strengths in personnel development, team building, customer service development and technology innovation. Strong interpersonal skills, results oriented and dedicated to cost effective business solutions and customer satisfaction.
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