Nina Chen
Head of Customer Success
- Role
- Head of Customer Success at Appnavi Gmbh
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Nina Chen
Most pharmacy counters run on a shared Windows or Android workstation, and the same…
Experience
Head of Customer Success
Nov 2024 — Present
Built and scaled the Customer Success function to support onboarding, adoption, and expansion across all customer segments- Reduced churn and increased net revenue retention (NRR) by implementing customer health scoring, success plans, and lifecycle programs- Collaborated cross-functionally with Product, Sales, and Support to ensure a seamless customer journey and drive product improvements based on feedback.
Education
Caltech
Master's in Computer Science
1999 — 2002
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