Nimrod Castano

Lead Customer Service Agent @Envoy Air

Established as a Lead Agent, delegated tasks with an emphasis on teamwork and empathy towards colleaguesSuccessful use of software, QIK Sabre and GateReader, on a daily basis, in a fast-paced environment requiring attentive multi-taskingApplied active listening and decision-making to ensure efficiency while being adaptable to various situationsEnvoy Air is a subsidiary of American Airlines meaning that we worked in a very high-paced environment, often requiring organization and multitasking to be successful