Ravi Narayana

About Ravi Narayana

Dynamic enterprise architect and strategic technology executive with extensive experience…

Experience

1. Senior Consultant - Microsoft Industry Solutions Delivery

   Microsoft

   Mar 2010 — Present · Charlotte, NC, US

   Led a national-scale telehealth modernization initiative, delivered the healthcare solution with Video Connect, achieving YoY growth and earning national recognition for innovation and accessibility in Healthcare delivery.• Delivered multimillion in initiatives, contract wins, and successful deliveries. Led AI and RPA-driven transformation programs, integrating backend systems and enhancing data exchange across platforms to boost end-user efficiency.• Architected the Unified Framework, integrating 25+ services into a unified interface resulting in a 30+% improvement in resolution times and elevated call center efficiency across customer support teams and customer satisfaction.• Accelerated drug research cycle visibility by nearly 40%, ensured regulatory audit readiness, and integrated multiple scientific and clinical data sources into a unified platform at one of the most valued pharma company.• Led the implementation of xRM solution at the pharma company, enabling centralized tracking of the entire research lifecycle for drug development, improving global R&D collaboration, data accuracy, and regulatory compliance. • Designed and delivered a sales enablement solution for a top insurance company, automating end-to-end processes and achieving 100% user adoption with a 26% boost in operational efficiency within the first six months.• Championed inter-agency integration and governance efforts with the product group by introducing Microsoft cloud for health (MC4H) initiative, driving strategic alignment and scalable adoption across healthcare IT ecosystems.• Achieved 35%+ cost savings leveraging Power Platform, Azure OpenAI, and Copilot Studio and improved data quality, automation, and enhanced business agility.• Collaborated with executive stakeholders to define digital transformation roadmaps, establish strategic priorities, and support enterprise-wide transformation.

Skills

• Sql Server Reporting Services (Ssrs)
• Agile Methodologies
• Soa
• Xml
• Crm
• Tfs
• C#
• Microsoft Products
• Software Development
• Enterprise Software
• Web Services
• Solution Architecture
• Microsoft Dynamics Crm
• Requirements Analysis
• Asp.net
• Wcf
• Ssrs
• Sharepoint
• Business Intelligence
• .net Framework
• Microsoft Sql Server
• Microsoft Crm
• Windows Communication Foundation (Wcf)
• Unified Service Desk
• Sql Server
• Agile
• Microsoft Technologies
• Pre-Sales
• Customer Relationship Management (Crm)
• Windows Azure
• Software Project Management
• .net