Nimra Irfan

Information Technology Operations Analyst @MANUAL

London, GB

Provide first-line technical support to office-based and remote employees.•Manage Microsoft Intune through Azure for mobile device management (MDM), including enrolling devices, performing secure wipes and fresh starts, deploying systems to new users, assigning appropriate licenses for Windows and macOS, tracking devices, monitoring compliance to meet organizational security standards, and overseeing antivirus solutions to ensure robust endpoint protection. • Facilitated the office’s transition from a 100-person to a 500-person space. Managed new hardware procurement and coordinated deliveries of IT equipment. Took ownership of setting up all new IT infrastructure, including collaborating with the hardware team to ensure a seamless internet connection. • Asset management including managing the company’s loaned hardware assets valued at overseeing the dispatch, receipt, and configuration of laptops and peripherals while ensuring accurate asset records. Placing orders through portal and updating the asset tracker in Excel. Managing and coordinating the IT equipment retrieval process for ex-employees. • Created comprehensive IT process guides for the company\'s Notion page, including instructions on how to book meeting rooms and operate audio video on Google Meet devices. Aimed to ensure employees could easily access and benefit from the resources available to them.

Shifa Tameer-e-Millat University

Bachelor's degree, Clinical Psychology

University of Essex

MSc, Data science