Nimmi Kalsi
Delivery Manager - Hro @Tata Consultancy Services
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WORK HISTORY
Delivery Manager - Hro @Tata Consultancy Services
Mumbai, IN
Overseeing successful delivery of HR outsourcing services to clients, ensuring that the service level agreements (SLAs) and client expectations are met or exceeded. Building and maintaining strong relationships with clients to understand their HR needs and expectations.Ensuring high levels of client satisfaction by delivering quality services and resolving any issues or concerns promptly.Overseeing the day-to-day operations of HR services provided to clients, including payroll, benefits administration, recruitment, employee relations, and compliance.Managing the effective execution of HR services, ensuring that they are in line with agreed timelines, SLAs, and quality standards.Leading and managing the internal team responsible for delivering outsourced HR servicesCoordinating between various teams and departments to ensure seamless and efficient service delivery.Identifying opportunities for process improvements and implementing best practices to enhance service efficiency, accuracy, and quality.Continuously monitoring and evaluating processes to drive continuous improvement and innovation in HR service delivery.Ensuring that all HR services are compliant with relevant legal, regulatory, and contractual requirements, particularly in areas like labor laws and administration.Identifying and mitigating risks related to HR processes, data privacy, and compliance issues.Preparing and presenting regular reports to clients and internal leadership, providing insights into HR service performance, metrics, and outcomes.Managing the budget and resource allocation for HR outsourcing projects to ensure cost-effectiveness and resource optimization.Handling escalated issues or concerns from clients, ensuring they are resolved quickly and to the satisfaction of the client.Managing changes to the HR service delivery process, such as new implementations, service changes, or technology upgrades.
EDUCATION
University of Mumbai
Bachelor’s Degree, Management Studies - Human Resources Management/Personnel Administration, General
Symbiosis Institute of Management Studies
Certified Human Resource Management Professional, Human Resources Management
ABOUT NIMMI KALSI
Experience HR Professional with over 13 years of expertise in HRO - Public and Client Relation, talent acquisition, US Onboarding, US Offboarding’s, Employee Relations, performance management and Organizational development. Proven track record of implementing strategic HR initiatives to drive business success and improve employee engagements. Skilled in designing and executing comprehensive onboarding programs that enhance new hire experiences and accelerate time-to-productivity. Adept at navigating complex HR Challenges, ensuring compliance with federal and state regulation and fostering a positive organizational culture. Strong communicator and problem solver with deep understanding of HR Best practices and emerging industry trends. Experienced in leading and managing teams, building relationships, stakeholder management and supporting business growth through effective people strategies. Demonstrated problem-solving and decision-making skills. Certified Six Sigma Green Belt. Worked in industries – Service, Outsourcing and Aviations Services.
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