Nimish Vaibhav P.

About Nimish Vaibhav P.

Hi there! Every organisation navigates the same fundamental tension: the business demands faster, more reliable digital services. At the same time, IT teams are stretched, managing complexity and costs that grow faster than headcount ever can.I\'m Nimish Vaibhav, a Senior Technical Consultant specialising in ServiceNow ITOM and ITAM. I help technology leaders close the gap between operational chaos and business reliability — by making the platform they already own work significantly harder for the organisation.Most enterprises have invested in monitoring, discovery, and asset tooling — yet teams still drown in alert noise, the CMDB is still questioned, and every software audit still feels like a fire drill. The gap isn\'t technology. It\'s the absence of an integrated foundation that connects operational visibility, asset intelligence, and business outcomes.I design and implement ITOM solutions that shift organisations from reactive firefighting to resilient service delivery — reducing alert noise, accelerating incident resolution, lowering change failure rates, and protecting service availability.On the asset side, I bring together the Discovery and Agent Client Collector with Software Asset Management and Hardware Asset Management into a continuously refreshed view of every device and application across the estate. The result: licence spend optimised on real usage, hardware refresh decisions made before assets become risks, and audit exposure eliminated.Underpinning everything is a well-governed CMDB — the foundation that makes AIOps accurate, asset decisions defensible, and service impact analysis trustworthy.The outcome for organisations and technology leaders is strategic: IT teams spend less time firefighting and more time on initiatives that move the business forward. Risk is managed with evidence, not instinct.

Experience

1. Senior Technical Consultant - Expert Services

   ServiceNow

   Jul 2021 — Present · Hyderabad, IN

   Functional and technical authority on ServiceNow ITOM and ITAM engagements — leading end-to-end solution architecture and delivery across Event Management, Health Log Analytics, CMDB, Service Mapping, Discovery, Agent Client Collector, and Software Asset Management — with a consistent focus on accelerating business outcomes over platform customisation.Designed scalable Event Management and Health Log Analytics solutions for enterprise customers that reduced alert noise, accelerated incident triage, and improved service health visibility across complex hybrid environments. Defined event correlation, de-duplication, and CI association patterns that eliminated redundant alert volumes, enabling operations teams to focus exclusively on incidents with confirmed business impact.Leveraged AIOps capabilities — including alert clustering, anomaly detection, and probable root cause analysis — to help customers move from reactive incident response to predictive, evidence-based operations that reduced both MTTD and MTTR.Ensured CMDB integrity and CSDM alignment across all deliverables, establishing the trusted configuration foundation that underpins accurate service impact analysis, AIOps correlation, and reliable operational reporting.Led discovery workshops and roadmap sessions with C-level stakeholders, translating operational challenges into phased delivery plans tied to measurable outcomes. Advised customers on platform-native adoption over customisation, reducing technical debt and accelerating time to value.Built lasting customer capability through structured knowledge transfer, ensuring platform value was sustained well beyond initial deployment.

Education

• Koneru Lakshmaiah College of Engineering

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  2009 — 2013

• Sri Kakatiya Junior College

  secondary higher educatioin, MPC

  2007 — 2009

• Nirmala High School

  SSC

  1995 — 2007