Nimisha Nair

WORK HISTORY

EDUCATION

ABOUT NIMISHA NAIR

12yrs experience spanning across Product management & development, Digital servicing, Customer Experience, Project Management, Operations Risk, Information Security, Branch Banking, Regulatory reporting & governance, marketing governance, Training and Recruitment, in the financial servicing industry. Planning Digital roadmap and managing digital capabilities/Projects - new feature launches, improving existing features, launching new digital capabilities; increasing adoption of platforms to give CMs a world class service and experience. Plan and deliver Customer Experience Projects. Product Management and Development - Successfully launched Platinum Credit card refresh, SmartEarn Credit Card, PayFlexi products in the market. Operational Risk - End to End understanding and implementation of Operational risk principles and programs. Operational risk events (ORE); New Product development; Process risk self-assessment (PRSA), Entity risk self-assessment (ERSA), JV Compliance Monitoring; Campaign management governance, Vendor compliance, Regulatory compliance, creation and execution of operational Risk policies. Excel in process mapping, risk assessment, issue identification and corrective action resolution. Experience with managing and presenting in the Bank’s Risk Assessment Committee & other governance committee, AEBC Board meetings. Recruiting and training new employees. Exposure working directly with CEO, COO and other senior management of the bank.