Nimisha Kawa

About Nimisha Kawa

Graduated with an MSc in Occupational and Business Psychology from the University of Roehampton, complemented by a BA in Psychology from the University of Mumbai. Academic background is grounded in psychological principles, with a focus on occupational and clinical applications. Recently contributed at Barham Primary School as an SEN Learning Assistant, where responsibilities included conducting individualized screenings, co-facilitating therapeutic activities, and developing personalized care plans for students with autism, ADHD, PTSD, and speech and language difficulties. Proficient in record keeping, written communication, and collaborating with multidisciplinary teams to support therapeutic and educational goals.

Experience

1. Customer Support Specialist

   MANGO

   Jul 2025 — Present · London, GB

   Observing customer behavior to identify buying patterns, motivations, and emotional responses.• Engaging with customers and gathering insights to guide personalized product recommendations.• Analysing customer queries and product interest trends and sharing insights with team leaders.• Supporting visual merchandising by optimizing displays to enhance attention and brand perception.• Using CRM/POS systems to process transactions and track KPIs linked to sales and service.• Maintaining stock levels and identifying high-demand items, providing data-driven replenishment input.• Collaborating with the team and enhancing overall customer experience.

Education

• University of Roehampton

  Master of Science

• University of Roehampton

  MSc, Occupational and business psychology

• University of Mumbai

  Bachelor of Arts - BA, Psychology

  2019 — 2022

• Mumbai University

  Bachelor of Arts, PSYCHOLOGY