Nimisha P.
- Role
- Risk Manager Ii- Risc Ops at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nimisha P.
I am a proactive and achievement-oriented professional with 16 years of diverse experience, including nearly 9 years in leadership roles across E-commerce and Banking & Financial Services. I specialize in managing risk, compliance operations, and quality, driving organizational success through strategic initiatives and process optimization. My expertise includes product compliance operations, transaction risk management, and trust and safety, with a strong focus on operational excellence and risk mitigation. I have a proven track record of setting and exceeding key performance indicators (KPIs) related to quality, productivity, and regulatory adherence. Key Achievements: 1. Quality Assurance Framework: Led the implementation of a Quality Assurance Framework for Trust and Safety across multiple regions, integrating over 25 workflows globally. Defect Detection Enhancement: Enhanced defect detection mechanisms through risk-based sampling methodologies and automation solution. Walk the Store (WTS) Program: Set up the WTS program, identifying 15% defects impacting customer experience at the Prime Video level, and used insights to improve customer experience by engaging with cross-functional teams. Fraudulent Order Detection: Conceptualized and deployed a high-risk fraudulent order detection algorithm, resulting in a significant $4.4 million cost savings within one year and a 7% reduction in worldwide bad debt. High Gross Merchandise Sales Recovery: Initiated and led the High Gross Merchandise Sales recovery project, unblocking $10 million GMS. Improved scene prediction ML quality from 80% to 90% by establishing ML audits. I am recognized for my ability to mentor and coach teams, driving employee engagement and fostering high performance. I excel in engaging with clients and senior management to develop strategic visions, drive change, and implement emerging technologies that create scalable solutions and promote business growth.
Experience
Risk Manager Ii- Risc Ops
Nov 2024 — Present · Bengaluru, IN
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