Nimesh Rajan Jalasteen

About Nimesh Rajan Jalasteen

Strategic Implementation Leader with 9+ years of experience driving enterprise SaaS, healthcare tech, and HCM deployments across North America. I specialize in aligning technology delivery with business strategy, leading global cross-functional teams, and building scalable frameworks that improve quality, accelerate deployment, and optimize resources.My career journey spans leadership roles at Phreesia, Rayden Interactive, ADP, TCS, and EXL, where I have consistently delivered measurable results- Reduced audit rework by 35% via enterprise-wide IPE Audit Framework- Shortened onboarding cycles and cut launch defects using Lean Six Sigma DMAIC- Managed delivery for 80+ U.S. healthcare clients, improving First-Time-Right metrics- Designed poka-yoke templates and governance models to eliminate configuration errors- Reduced escalations by 28% through FMEA-led risk control programs.Core strengths:• Strategic Program Management | Business Transformation | Change Leadership • Operational Excellence (Lean Six Sigma, DMAIC, FMEA, SIPOC, Value Stream Mapping) • SaaS & Healthcare Integrations (eCW, Athena, Modmed, WFN, HL7, FHIR) • Risk Mitigation | Quality Governance | Budget & Resource Optimization • Tools: Salesforce, Jira, Monday.com, Power BI, Confluence, SharePoint I thrive on delivering zero-defect, high-impact technology rollouts that not only meet deadlines and budgets but also drive long-term business value. My leadership philosophy combines data-driven decision-making, proactive risk management, and mentoring high-performing teams to consistently exceed client and organizational expectations.Open to opportunities in **Director / Senior Manager roles in SaaS Implementation, Program Management, and Operations Excellence**—particularly in technology-driven, growth-focused organizations looking to scale efficiently.

Experience

1. Manager

   Phreesia

   Nov 2025 — Present

   Promoted to Manager within Phreesia’s Client Services team, leading cross-functional teams across Central Readiness, Change Orders, Technical Readiness, and Center of Excellence Audits. Responsible for driving operational excellence, quality assurance, and client delivery success for healthcare technology implementations across diverse markets.Key responsibilities and focus areas include:• Overseeing readiness and audit programs to ensure implementation quality and adherence to best practices.• Managing process improvement initiatives that enhance collaboration between Technical Readiness, Central Project Readiness, and Change Order teams.• Leading team development, performance coaching, and cross-market enablement to strengthen delivery consistency.• Partnering with leadership to align strategy, execution, and resource planning across global SaaS projects.• Championing continuous improvement through data-driven insights, audit analytics, and stakeholder feedback loops.This role builds on prior experience as Team Lead, where I established frameworks for audit standardization, process centralization, and readiness alignment — driving measurable improvements in efficiency, quality, and client satisfaction.

Education

• MITSOM | MIT School of Management

  Bachelor's Degree, Business Management In International Business

  2011 — 2014

Skills

• Microsoft Word
• Microsoft Excel
• Powerpoint
• Management
• Research
• Microsoft Office
• Training