Nimesh Purohit

WORK HISTORY

EDUCATION

SKILLS

ABOUT NIMESH PUROHIT

A Senior Service Design Management Consultant with a 15-year track record in improving Service Organisations. Leading transformation programmes specialising in the design and redesign of Service, Target Operating Models, Roles and Measurement Systems focussed on creating and adding value to Customers and Clients. Working with Senior Leadership and Executive board members on strategies to improve service and increase revenue with greater efficiency. Identifying opportunities for growth in new markets, folding in propositions and marketing at the point where a compelling case for change emerges. An effective People leader with the ability to create the environment where continuous learning and improvement flourishes. Ability to internalise change through investing in and building capability of frontline managers and colleagues allowing them to continuously learn and improve based on real time changes in demand and operational performance. Experience of working in Utilities, Energy, Insurance and Maintenance & Repairs both in the UK and Overseas across core and support functions.Qualifications / ExperienceVanguard MethodSystems Thinking / Systems TheoryIntervention Theory and MethodChange ManagementAccredited Lean Six Sigma LERC Lean Consultant (Cardiff University) accreditedAccredited Prince2 PractitionerLeading and Facilitating WorkshopsLeadershipProject / Programme ManagementAgile & Waterfall methodologiesIT Software Design, Test and ImplementationBusiness Administration & Statistics – Kingston UniversitySpecialitiesSystems thinking Change management ConsultingContinuous ImprovementLean 6 SigmaProblem solving / Statistical AnalysisTransformationOutsourcingService & Organisational redesign Strategy Operational Excellence