Nimesh Patel

About Nimesh Patel

Technology consulting services leader passionate on building and managing professional services teams within a product focused company with experience in:Emerging Technologies: Successfully develop services delivery strategy for launch of new products: Endeca – Data Discovery / Salesforce - Financial Services Cloud / Salesforce CDP / Salesforce EA Delivered significant professional services growth within product focused organizations (average of 150%) Involved in programs from initial pre-sales activities to full program delivery and customer enablement Managed sales and delivery teams to drive highly successful customer outcomes Development of services based products complementing growth goals of an organization and enabling customer successFull Opportunity Lifecycle Management: Account Development (relationship development opportunity expansion, and ongoing support) Presales (opportunity identification, scoping, contract management, and closure) Delivery (solution definition, resourcing, planning, budgeting, scope management, and change management)Professional Services Practice Development: Development of processes and procedures to drive continuous improvement Engage and change internal and external organizations to develop and deliver programs and initiatives driving growth Lead large teams on both a services implementation and ongoing maintenance of solutionsTechnical and Business Expertise: Deep focus in the financial services sector (Banking, Wealth, Capital Markets, Lending, Insurance) Broad expertise in financial services, consumer products groups, retail, and manufacturing Experience in Business Intelligence, E-commerce, Enterprise Application, IT strategy, Custom Development, CRM

Experience

1. Vice President, Customer Success

   Salesforce

   Aug 2024 — Present

Education

• University of Chicago

  Master of Science (MS), Computer Science

  2003 — 2005

• University of Michigan

  Bachelor of Science (BS), Mechanical Engineering

  1992 — 1996

Skills

• E-Commerce
• Endeca
• Salesforce.com
• Program Management
• Change Management
• Team Management
• Data Warehousing
• Professional Services
• Management Consulting
• Sales
• Business Process Re-Engineering
• Saas
• Salesforce.com Certified Sales Cloud Consultant
• Software Development
• Manufacturing
• Strategic Account Development
• Property & Casualty Insurance
• Vendor Management
• Information Discovery
• Enterprise Software
• Salesforce.com Certified Administrator
• Client Development
• IT Strategy
• Information Technology Management
• Databases
• Agile Methodologies
• Claims Management
• Paas
• Business Strategy
• Big Data
• Erp
• Social Media
• Solution Architecture
• Contract Negotiation
• Pmp
• Salesforce.com Certified Service Cloud Consultant
• Pmp Certified
• Solution Development
• Business Intelligence
• Program Budgeting